FAQ

FAQs

Your Questions, Answered

Everything you need to know about our room options, amenities, and booking process.

Get in Touch
What amenities are included with my stay? +

Each room is equipped with modern amenities, including free Wi-Fi, a flat-screen TV, and coffee-making facilities. We also provide complimentary toiletries and daily housekeeping to ensure your comfort.

How do I make a reservation? +

You can easily reserve a room through our direct booking links above, or visit the Renaissance or Moxy pages on Marriott.com. You can also call the hotels directly to check availability.

What is your cancellation policy? +

Cancellation policies vary by rate type. Most reservations can be cancelled up to 48 hours before arrival without penalties. Please check the specific terms when booking or contact the hotel directly for details.

Are pets allowed? +

Pet policies vary by hotel. Please contact the Renaissance or Moxy directly to inquire about pet-friendly room availability and any associated fees.

What time is check-in and check-out? +

Check-in starts at 3 PM and check-out is by 11 AM at both hotels. Early arrivals and late departures may be accommodated based on availability — feel free to contact the front desk.

Do you offer group bookings? +

Yes, both hotels provide special rates for group bookings and events. Reach out to the hotel’s group sales team to discuss your needs and they’ll help plan everything.

What's the difference between Renaissance and Moxy? +

The Renaissance Allentown Hotel offers a classic, upscale experience with larger rooms, an executive lounge, and full room service. The Moxy Allentown Downtown is a bold, modern boutique hotel with smartly designed rooms, a vibrant social atmosphere, and unique bunk bed options for groups.